Last Updated: May 26, 2026

Please read these Terms and Conditions ("Terms") carefully before using the website mellostudio.com and any related online store, booking system, or downloadable content (collectively, the "Service") operated by Mello Studio W.L.L. ("Mello Studio", "we", "our", or "us"), a company registered in the Kingdom of Bahrain with Commercial Registration Number 152654_1.

By accessing, browsing, purchasing from, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not accept any part of these Terms, please discontinue use of the Service immediately.

1. The Service

Mello Studio offers a combination of:

Digital products and downloads — including sound libraries, sample packs, presets, audio assets, and other downloadable media.
Physical products — including, but not limited to, Panphonics directional audio speakers, accessories, and related hardware.
Studio services and bookings — including mixing, mastering, voice over, sound design, music composition, and directional audio consultations, which may be reserved, scheduled, or paid for through the Service.

Different sections of these Terms may apply depending on the type of product or service you purchase.

2. Eligibility

You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to make purchases or enter into binding agreements through the Service. If you are using the Service on behalf of an organisation, you confirm that you have the authority to bind that organisation to these Terms.

3. Accounts

To access certain features — including purchasing digital downloads, booking sessions, or managing orders — you may be required to create an account.

When you create an account, you agree to:

Provide truthful, accurate, and current information.
Keep your login credentials confidential and secure.
Notify us promptly of any unauthorised use of your account.
Refrain from using usernames that belong to another person, infringe on third-party rights, or are offensive, misleading, or inappropriate.

You are fully responsible for all activity that occurs under your account.

4. User-Submitted Content

In the course of using our services — particularly mixing, mastering, sound design, or voice over — you may upload audio files, project sessions, scripts, artwork, text, links, or other materials ("User Content").

You remain the owner of your User Content. However, by uploading or sharing it with us, you grant Mello Studio W.L.L. a non-exclusive, royalty-free license to store, process, edit, and use your User Content solely for the purpose of delivering the services you have requested, and where relevant, for internal quality assurance and back-up purposes.

You confirm and warrant that:

(a) You either own the User Content or have obtained all necessary rights, licences, and permissions to share it with us; and

(b) Your User Content does not infringe on any third-party rights, including copyright, trademark, privacy, publicity, contractual, or moral rights.

You are solely responsible for the legality and appropriateness of any User Content you submit.

5. Intellectual Property

All content available through the Service that is not User Content — including but not limited to the Mello Studio brand, logos, written copy, graphics, software, sound design assets, sample content, photography, and the overall look and feel of the Service — is the exclusive property of Mello Studio W.L.L. or its licensors, and is protected by Bahraini and international intellectual property laws.

Our trademarks, trade names, and branding may not be copied, reproduced, or used in any form without our prior written consent.

Purchase of a digital product grants you a limited, non-exclusive, non-transferable license to use that product subject to the license terms displayed with the product. Resale, redistribution, or sharing of digital files is not permitted unless explicitly stated otherwise.

6. Purchases

When placing an order through the Service, you may be required to provide payment details such as your card number, expiry date, billing address, and, where relevant, shipping address.

You agree and warrant that:

You are legally authorized to use the payment method submitted.
All payment and order information you provide is accurate and complete.
You will pay all applicable charges, including taxes, duties, and shipping fees where they apply.

We reserve the right to cancel, refuse, or limit any order at our discretion for reasons including, but not limited to, suspected fraud, pricing or description errors, stock availability, payment failure, or non-compliance with these Terms.

Digital downloads purchased through the Service will be made available in the Downloads section of your account and/or via a secure delivery link sent to your registered email address.

7. Service Bookings

Bookings for studio time, mixing, mastering, voice over, sound design, music composition, or directional audio consultations are subject to availability and confirmation by Mello Studio.

Unless explicitly stated otherwise at the time of booking:

A deposit or full pre-payment may be required to secure your session.
Cancellations or reschedules made less than 48 hours before a confirmed session may be non-refundable, or may incur a rescheduling fee.
Project timelines, revision rounds, and deliverables will be specified in the project brief or quotation accompanying your booking.

The scope and quantity of revisions, output formats, and turnaround times are as defined in the specific service quotation, statement of work, or product description.

8. Return & Refund Policy

Digital downloads are generally non-refundable once the file has been delivered or downloaded, except where the file is faulty, mis-described, or undeliverable.
Physical products may be eligible for return within the period specified in the Return Policy, provided they are unused and in their original packaging.
Services and bookings are subject to the cancellation and refund terms outlined in Section 7 and in the specific service agreement.

9. Shipping Disclaimer

For physical products, Mello Studio uses third-party courier and logistics providers. While we make every reasonable effort to ensure prompt dispatch, we are not responsible for delays, damage, or losses that result from:

Courier or postal delays.
Customs clearance, duties, or import restrictions in the destination country.
Incorrect or incomplete shipping information provided at checkout.
Any other circumstances beyond our reasonable control.

Risk of loss for physical goods passes to you once the products have been handed to the carrier.

10. Product Liability Limitation

You are responsible for the proper installation, configuration, and use of any product purchased through the Service. Mello Studio will not be liable for injury, damage, loss, or malfunction arising from:

Misuse or use outside the product's intended purpose.
Improper installation, including installation by non-qualified third parties.
Unauthorized modifications, repairs, or alterations.
Failure to follow manufacturer or supplier instructions, including those provided by Panphonics or other product partners.

Manufacturer warranties, where applicable, are passed through to the customer and remain subject to the manufacturer's own warranty terms.

11. Disclaimer of Warranty

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Mello Studio makes no warranties, whether express or implied, regarding:

Uninterrupted, timely, or error-free access to the Service.
That the Service will be free from viruses, malware, or other harmful components.
That the Service, or any content delivered through it, will meet your specific requirements or expectations.
The accuracy or completeness of any information published on the Service.

You use the Service at your own risk.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Mello Studio W.L.L., its directors, employees, contractors, affiliates, and suppliers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to:

Loss of profit, revenue, business, or goodwill.
Loss or corruption of data, audio files, or project sessions.
Unauthorzsed access to your account or content.
The conduct of any third party operating on or through the Service.

Where liability cannot legally be excluded, our total aggregate liability to you for any claim arising from or related to the Service shall not exceed the amount you paid to Mello Studio in the three (3) months preceding the event giving rise to the claim.

13. User Conduct

You agree not to use the Service for any unlawful, abusive, or harmful purpose, including but not limited to:

Spamming, phishing, or sending unsolicited communications.
Attempting to gain unauthorized access to the Service, our systems, or other users' accounts.
Uploading malware, viruses, or any malicious code.
Impersonating any person or entity, or misrepresenting your affiliation with any party.
Reverse engineering, scraping, or harvesting data from the Service.

We may investigate and take action against any suspected breach of this section.

14. Third-Party Links and Services

The Service may contain links to, or integrate with, third-party websites, applications, or services that we do not own or control. Examples include payment gateways, shipping providers, analytics services, and product partners.

We are not responsible for the content, accuracy, availability, privacy practices, or policies of any third party. We encourage you to review the terms and privacy policies of any third party before engaging with them.

15. Availability, Errors and Inaccuracies

Product listings, service descriptions, prices, images, and availability information may occasionally contain errors. We reserve the right to:

Correct any errors, inaccuracies, or omissions at any time without prior notice.
Update product information, including pricing and availability.
Cancel or refuse orders affected by such errors, even after order confirmation.

Where an order is cancelled due to a pricing or description error, any payment already taken for that order will be refunded in full.

16. Promotions and Contests

Any promotions, discounts, giveaways, sweepstakes, or contests offered through the Service may be governed by separate rules and eligibility criteria, which will be published at the time of the promotion. Where those rules conflict with these Terms, the promotion-specific rules shall apply for the duration of the promotion.

17. Termination

We may suspend, restrict, or terminate your access to the Service — including your account — at any time and without prior notice if we believe you have breached these Terms, acted unlawfully, or otherwise placed Mello Studio, our customers, or our partners at risk.

You may discontinue use of the Service at any time. Provisions of these Terms that by their nature should survive termination — including intellectual property, limitation of liability, and governing law — will remain in effect.

18. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Kingdom of Bahrain, without regard to its conflict of law principles. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of the Kingdom of Bahrain.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Changes to These Terms

We may update or replace these Terms from time to time. Where a change is material, we will provide at least thirty (30) days' notice before the revised Terms take effect, either by posting a notice on the Service or by sending an email to the address registered on your account.

Your continued use of the Service after the revised Terms take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you should discontinue use of the Service.

20. Contact Us

If you have questions, concerns, or requests relating to these Terms, please contact us at:

Mello Studio W.L.L. Flat 11, Building 326, Road 2304, Block 332 Manama, Kingdom of Bahrain

Email:info@mellostudio.comPhone: +973 17 401 399 Website:mellostudio.com

Terms & Conditions